1. Who you are contracting with
SoftVox Development S.R.L.
Aleea Pădurii nr. 6, Șelimbăr, Sibiu, Romania
Trade register: ROONRC.J2025038963002
VAT: RO51891812
support@softvoxdev.com
These Terms govern your use of the Car Whisperer mobile application (the "App"). By downloading or using the App you accept them. If you do not accept them, do not use the App.
2. What the App is — and what it is not
Car Whisperer uses artificial intelligence to suggest what may be wrong with a vehicle, based on a description, photographs or a sound recording you provide, and to propose steps you might take.
It is guidance, not a diagnosis. Specifically:
- The App has not inspected your vehicle. It works only from what you give it.
- AI-generated advice can be wrong, incomplete or out of date, including in ways that look convincing.
- The App is not a substitute for examination by a qualified technician. It is not a roadworthiness assessment, a valuation, or a legal or insurance opinion.
Safety. Do not attempt any work you are not competent and equipped to carry out safely. In particular, work affecting brakes, steering, suspension, airbags and restraint systems, fuel systems, high-voltage or hybrid components, wheels or tyres should be carried out by a qualified workshop. Never work under a vehicle supported only by a jack. If you have any reason to believe a vehicle is unsafe to drive, stop driving it and have it recovered.
You remain solely responsible for deciding what to do with your vehicle, and for complying with any inspection, roadworthiness and insurance obligations that apply to you.
3. Who may use the App
You must be at least 16 years old, or the minimum age of digital consent in your country, whichever is higher. The App is intended for vehicle owners and drivers and is not directed at children.
4. Subscriptions and payment
The App is free to download. Some features require a paid subscription.
- Subscriptions are offered on a weekly or yearly basis. The current price, the billing period, and any introductory or free-trial offer are shown in the App before you buy, and again on Apple's confirmation screen.
- Purchases are made through, and billed by, Apple. We never see your payment details.
- Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before the period ends. Apple charges the renewal within 24 hours of the period ending.
- You cancel through Apple, not through us: on your device, Settings → [your name] → Subscriptions. Deleting the App does not cancel a subscription.
- If you are given a free trial and buy a subscription during it, the unused part of the trial is forfeited, as Apple's rules provide.
- Refunds are handled by Apple under Apple's terms. We can raise a request on your behalf but cannot grant refunds ourselves.
5. Right of withdrawal (consumers in the EU and EEA)
If you are a consumer in the EU or EEA you normally have 14 days to withdraw from a distance contract without giving a reason.
Because a subscription gives you immediate access to digital content and services, by purchasing you expressly request that we begin performance immediately and acknowledge that you thereby lose your right of withdrawal once performance has begun, in accordance with Article 16(m) of Directive 2011/83/EU.
This does not affect your statutory rights if the service is defective. As the purchase is processed by Apple, withdrawal and refund requests are handled through Apple.
6. How you may use the App
You agree not to:
- use the App for anything unlawful, or to obtain advice you intend to use unlawfully;
- submit content that infringes someone else's rights, or that contains other people's personal data without a basis for doing so;
- extract, scrape or resell the App's output at scale, or use it to build a competing service;
- probe, overload or circumvent the App's rate limits or security measures.
We may apply fair-use limits to AI requests, and may suspend access to protect the service from abuse or excessive cost.
7. Your content
You keep ownership of the photographs, recordings and text you submit. You grant us a limited, non-exclusive licence to process them for the sole purpose of providing the App to you, including sending them to the AI providers named in our Privacy Policy.
Please do not photograph documents, number plates, or other people. How your content is handled, where it is stored and for how long is described in the Privacy Policy, which you should read before uploading anything.
Reports you export from the App are yours. You may share them freely, including with a workshop.
8. Our content
The App, its design and text, and the Car Whisperer name and logo remain our property or that of our licensors. Nothing in these Terms transfers those rights to you. The App may show images obtained from third-party search providers and information from third-party sources; those remain the property of their respective owners.
9. Availability and changes
We aim to keep the App available but do not guarantee uninterrupted service. The App depends on third-party services, including AI providers, which may change or become unavailable.
We may change or discontinue features. If we make a change that materially reduces what a paid subscription provides, you may cancel, and we will ask Apple to refund the unused part of the current period.
10. Suspension and termination
You may stop using the App at any time by deleting it. See section 4 about cancelling a subscription.
We may suspend or terminate your access if you materially breach these Terms, in particular section 6, or where we are required to by law. Except where a breach makes it impossible, we will give you notice and, where the breach can be put right, an opportunity to do so.
11. Liability
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law that applies to you. Your statutory rights as a consumer are not affected. Subject to that:
- We are liable for foreseeable loss caused by our breach of these Terms.
- We are not liable for loss arising from your reliance on AI-generated guidance where you have acted contrary to section 2 — in particular by carrying out safety-critical work yourself, or by continuing to drive a vehicle you had reason to believe was unsafe.
- We are not liable for the acts or omissions of any workshop you find through the App. We do not vet or endorse third-party businesses, and ratings and details shown come from third-party sources and may be inaccurate or out of date.
- Where we are liable, our total liability for any claim is limited to the amount you paid us for the App in the twelve months before the claim arose.
12. Apple
These Terms are between you and us, not Apple. Apple is not responsible for the App or its content and has no obligation to provide support for it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
13. Governing law and disputes
These Terms are governed by the laws of Romania. If you are a consumer resident in the EU or EEA, you also keep the protection of the mandatory consumer-protection rules of the country where you live, and you may bring proceedings in the courts of that country.
The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obliged, and are not willing, to take part in dispute resolution proceedings before a consumer arbitration body.
14. Changes to these Terms
We may update these Terms. The effective date above tells you which version applies. If a change materially affects your rights, we will tell you in the App before it takes effect.
15. Contact
SoftVox Development S.R.L., Aleea Pădurii nr. 6, Șelimbăr, Sibiu, Romania — support@softvoxdev.com
© 2026 SoftVox Development S.R.L. All rights reserved.